NEXCOM Collections
Your Navy Exchange is committed to providing you excellent service. For questions or comments about a letter you have received from NEXCOM about returned checks, NEXCard delinquency, deductions to your tax refund, or other NEX collections matter, this electronic feedback form provides convenient 24/7 access. By providing the information below, we may respond quickly and efficiently. For security reasons, include only the last 4 digits of your Social Security Number, which is needed to identify your account.
Use of this electronic method of communication is voluntary on your part. Please e-mail collections with your comments and concerns. If you choose to communicate by phone, in CONUS please call 1-800-548-5521 from 0830 to 1600 Eastern time, Monday through Friday except holidays. Or you may write to: NEXCOM, Code FT1/ND3, 3280 Virginia Beach Blvd, Virginia Beach, VA 23452.
Questions or comments regarding a non delinquent Military Star Card account should be addressed to AAFES at: 1-800-201-4595
